Payment Policy

This Payment Policy outlines how transactions are processed at Jofel Vintage and the measures we take to ensure your financial information remains secure.

1. Secure Checkout & Transparent Pricing

Payment is required in full at the time of purchase. All transactions are conducted in Euros (EUR €). Before finalizing your order, the checkout page will clearly display the total cost, which includes:

Product Price: The cost of your selected vintage items (standard Dutch VAT included).
Shipping Fees: Free over €50, or a flat rate of €4.95 for smaller orders.
No Hidden Fees: We do not charge restocking fees or surprise handling charges at checkout.

2. Accepted Payment Methods

We provide a secure and seamless checkout experience through our primary payment partners. We accept the following methods:

Credit/Debit Cards: Visa, MasterCard, and American Express.
PayPal: Secure checkout via your PayPal account or guest checkout.

3. Transaction Security (SSL Encryption)

Your security is our top priority:

Encryption: Our website uses Secure Socket Layer (SSL) technology (look for the padlock icon in your browser address bar) to encrypt your data during transmission.
Data Privacy: Jofel Vintage does not store or have access to your full credit or debit card details. All financial information is handled directly by our PCI-compliant secure payment gateways.

4. Order Confirmation

Instant Receipt: You will receive an automated Order Confirmation Email containing your order number and transaction summary immediately after a successful payment.
Processing: As our products are carefully inspected vintage clothing, accessories, and home décor, orders are processed within 0–1 Business Days (Tuesday – Saturday).

5. Contact Information

If you have any questions regarding your payment or a recent transaction, please contact us:

Store Name: Jofel Vintage
Founder: Nadine Stephan
Email: support@jofelvintage.shop
Phone: +31 6 40599771
Address: Zwanenstraat 5a, 6811 DD Arnhem, Netherlands